{"id":630,"date":"2021-06-08T22:05:59","date_gmt":"2021-06-08T22:05:59","guid":{"rendered":"https:\/\/madvisors.pt\/online-dispute-resolution\/"},"modified":"2021-06-08T22:06:01","modified_gmt":"2021-06-08T22:06:01","slug":"online-dispute-resolution","status":"publish","type":"page","link":"https:\/\/madvisors.pt\/en\/online-dispute-resolution\/","title":{"rendered":"Online Dispute Resolution"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221;][et_pb_row _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p style=\"text-align: justify\">Dear Customer,<\/p>\n<p style=\"text-align: justify\">The European Union created a <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\">website<\/a> to support customers to submit their complaints about any dispute in which they might be involved. In this context, M.Advisors provides all the information so that you can exercise your right of complaint with an official, third and impartial entity to the proceedings, (dispute settlement entity) which will help to resolve the dispute in question.<\/p>\n<p style=\"text-align: justify\">That said, if you\u2019re unsatisfied with the acquisition of a good or service through our website, or with the solution by us presented to solve the situation, you can access this <a href=\"https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show\">official website<\/a> and expose your contestation.<\/p>\n<p style=\"text-align: justify\">\n<p style=\"text-align: justify\"><b>What is the alternative dispute resolution?<\/b><\/p>\n<p style=\"text-align: justify\">The alternative dispute resolution is the possibility that all consumers have to have recur to official entities that assist them in the resolution, or orientation of any conflict, before opening litigation proceedings in courts.<\/p>\n<p style=\"text-align: justify\">As a general rule, the procedure is as follows: the client asks an impartial third party to intervene as an intermediary between himself and the merchant that is the target of the complaint. The intermediary can suggest a resolution for the complaint, impose a solution to both parties or gather both to find a solution.<\/p>\n<p style=\"text-align: justify\">Perhaps you know the concept of alternative dispute resolution by another name: \u201cmediation\u201d, \u201cconciliation\u201d, \u201carbitration\u201d or \u201ccommittee responsible in the context of consumer disputes\u201d.<\/p>\n<p style=\"text-align: justify\">The alternative dispute resolution is, in general, less expensive, less formal and quicker than the judicial approach.<\/p>\n<p style=\"text-align: justify\">M.Advisors provides the websites of some of the entities that might help you present your arguments:<\/p>\n<p style=\"text-align: justify\">\n<p style=\"text-align: justify\"><b>Suggestions of alternative dispute resolution entities<\/b><\/p>\n<p style=\"text-align: justify\">CNIACC \u2013 <a href=\"http:\/\/www.arbitragemdeconsumo.org\/\">Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/a><\/p>\n<p style=\"text-align: justify\">CICAP \u2013 <a href=\"https:\/\/www.cicap.pt\/\">Centro de Informa\u00e7\u00e3o e Arbitragem do Porto<\/a><\/p>\n<p style=\"text-align: justify\">CIAB \u2013 <a href=\"http:\/\/www.ciab.pt\/pt\/\">Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/a><\/p>\n<p style=\"text-align: justify\">CIMPAS \u2013 <a href=\"https:\/\/www.cimpas.pt\/\">Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Customer, The European Union created a website to support customers to submit their complaints about any dispute in which they might be involved. In this context, M.Advisors provides all the information so that you can exercise your right of complaint with an official, third and impartial entity to the proceedings, (dispute settlement entity) which [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-630","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Dispute Resolution - M.Advisors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madvisors.pt\/en\/online-dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Dispute Resolution - M.Advisors\" \/>\n<meta property=\"og:description\" content=\"Dear Customer, The European Union created a website to support customers to submit their complaints about any dispute in which they might be involved. 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